Fight against corruption, a collective struggle

We work with the aim of unconditionally protecting the interests of our customers. And because actions speak louder than words, we have put this philosophy into action by applying Crédit Agricole Group’s anti-corruption code of conduct and a zero-tolerance policy.

Anti-corruption policy

The Anti-Corruption Code of Conduct, established and implemented by Crédit Agricole Group, obtained ISO 37001 certification (known as the Anti-Bribery Management Standard) from Euro Compliance in 2017, just a few months after the international standard was officially released in October 2016.

What does the ISO 37001 standard cover?

The 50 or so pages of documentation for this standard provide a lot of information about requirements and guidance for “implementing, maintaining, reviewing and improving an anti-bribery management system”, as indicated on the International Organization for Standardization (ISO) website.

Let’s take a quick tour of the measures implemented at the bank:

  • ensure transparency and loyalty towards customers
  • contribute to the integrity of the financial markets
  • prevent reputational risk and the risk of criminal, administrative and disciplinary sanctions
  • money laundering and fraud

All of this makes it possible to meet the anti-corruption requirements of FINMA, the Swiss Financial Market Supervisory Authority. But above all, it guarantees for our customers that no wrongdoing is accepted. Basically, “zero tolerance” is not an abstract concept, but an actual reality on the ground.

ISO certification, which was renewed in 2020, is not enough to consider that the fight against corruption is over. On the contrary! Vigilance must be upheld at all times. The Anti-Corruption Code of Conduct is only one part of a more comprehensive anti-corruption system.

Other steps are taken to track risks of corruption:

  • creation of an anti-corruption governance system, including the appointment of a contact person (the Director of Risk, Legal Affairs and Compliance)
  • map of corruption risks
  • introduction of a training and awareness programme designed for all employees, with a refresher course every three years
  • strengthening of the whistleblower protection system, which is totally confidential and secure via a dedicated internet platform